Cancel future renewals
Open DueHarbour Settings, choose Manage billing and cancel your subscription in Stripe's billing portal. Keep the cancellation confirmation and check the end date shown there. Contact will.straker@icloud.com if you cannot access the portal.
Cancellation stops future renewals. Editing access continues until the end of the paid period. After that, you can still read and export existing workspace records. Cancelling does not delete your data or refund payments your clients made to you.
Request a refund or report an incorrect charge
Email will.straker@icloud.com with your account email, the charge date and amount, and a short explanation. Do not send your full card number or password. Stopping renewals does not itself issue a refund. Requests are considered under applicable rights and the payment provider's terms; we do not advertise an additional money-back guarantee.
If you believe you have a legal right to cancel or receive a refund, explain that in your message. Nothing in this policy removes statutory rights. DueHarbour is marketed for business use; consumer rights may depend on your circumstances.
Cancellation request template
You can use this wording, but do not have to:
I wish to cancel my DueHarbour subscription.
Account email:
Name:
Subscription start date, if known:
Date of request:
Send it to will.straker@icloud.com, or write to Will Straker, trading as DueHarbour, 1 Queens Road, Harrogate, HG2 0HE, United Kingdom. Tell us separately if you are requesting a refund as well as cancellation.